- What are your shipping rates?
We offer free shipping on all orders above 1,000. For orders below this amount, a flat shipping fee of 90 -180 applies.
- Do you offer international shipping?
Yes, we ship worldwide! International shipping rates and delivery times vary by location and will be calculated at checkout.
- How long does shipping take?
Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
International Shipping: 7-15 business days
- How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s tracking page.
- Which courier services do you use?
We partner with J&T Express and RAF for domestic and international deliveries.
- Do you ship to P.O. Boxes?
Yes, we can ship to P.O. Boxes for standard shipping. However, express shipping requires a physical address.
- What should I do if my package is delayed or lost?
If your order has not arrived within the estimated delivery time, please contact our support team at oryspamarketing@gmail.com with your order number, and we’ll assist you right away.
- Can I change my shipping address after placing an order?
If your order has not been processed yet, you can update your shipping address by contacting us within 24 hours of placing your order.
- What if my package is damaged upon arrival?
If your package arrives damaged, please take photos and contact our customer service within 48 hours of delivery. We’ll arrange a replacement or refund.
- Do you offer same-day or next-day delivery?
Currently, we offer next-day delivery for select locations. Availability will be shown at checkout based on your zip code.
For any other shipping-related questions, feel free to contact us at oryspamarketing@gmail.com or visit our Contact Page.
