At Oryspa, we prioritize customer satisfaction and stand by the quality of our products. If you are not completely satisfied with your purchase, we are happy to assist you with returns and exchanges.
Eligibility for Returns
- Items must be returned within 7 days of purchase (for in-store purchases) or 14 days from the delivery date (for online orders).
- Products must be unused, unopened, and in their original packaging with seals intact.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Sale, promotional, and clearance items are final sale and cannot be returned or exchanged.
Return Process
- For Online Orders:
- Contact our Customer Service team at [email/contact info] within the return period to initiate a return request.
- Ship the item back to our designated return address at your expense unless the item is defective or incorrect.
- For In-Store Purchases:
- Bring the product and receipt to the original store of purchase.
Exchanges & Refunds
- Exchanges: If you receive a damaged or incorrect product, we will replace it at no extra cost.
- Refunds: Approved refunds will be processed as store credit or returned to the original payment method within 7-14 business days. Shipping fees are non-refundable.
Non-Returnable Items
- Used, opened, or tampered products.
- Items without proof of purchase.
- Personalized or custom-made items.
For any questions or assistance, please contact our customer support team at oryspamarketing@gmail.com.
